What do we mean by “customer service”?

In this 2-hour course, we're looking specifically at the interaction between the provider of a product or service and the recipient of that product or service.

In the following segments of the course we will:

• Challenge you to have a Customer Service Mindset
• Share insights into what every customer wants: To be Heard & Understood
•  Encourage you to not "push products", but rather, Provide Solutions, and,
• Offer tips on how you can Handle Difficult Customers.